< Returns & Exchanges – Purple Mountain Designs

Returns & Exchanges

►We stand behind our products 100%. We will never ship out a product that we would not be happy with ourselves. Customer service is a top priority and we want you to be happy with your purchase.

Each one of our items are handmade to order, for this reason we do not usually except returns. If you have a problem please contact and we will see what we can do.

►IS YOUR ORDER NOT CORRECT?: If there was an error on our part, we kindly ask that you reach out to us within 72 hours of delivery of your package. We would love the opportunity to resolve any issues that were made by us. 

► We do ask that once you place your order to keep an eye on messages that may come your way. We may need to send a question about your customization requests for confirmation or in case a detail was missed in the order.